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Arctic Ice Privacy And Security Policy
Types of Information We Collect
We Collect Information When
How And Why We Collect The Information
We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. This includes Arctic Ice content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.
Third Party Cookies
We may allow third-party companies to collect anonymous information when you visit the Site and to use that information to serve ads for Arctic Ice products or services or for products or services of other companies when you visit the Site or other websites. These companies may use anonymous information (e.g., navigational, non-personally identifiable information, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to the Site and other websites in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information.
User Experience Information
In order to improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.
Information From Other Sources
We may also obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information). This may improve our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.
Any information you submit in a public forum (e.g., a blog, chat room, or social network) can be read, collected, or used by us and other participants, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
Although you do not have to provide your location information to Arctic Ice to use our mobile applications, our services require a zip code to function. If you have questions about location and notification privacy, please contact your mobile service provider or the manufacturer of you device to learn how to adjust your settings.
How We Use The Information We Collect
Product And Service Fulfillment
To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.
To assist law enforcement and respond to subpoenas.
How We Protect The Information We Collect
We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Site use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Arctic Ice is able to decode the information.
Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. "Phishing" is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.
Information About Children
We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy and we comply fully with the Children's Online Privacy Protection Act (COPPA). Arctic Ice will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to Arctic Ice, for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
We also ask customers to carefully review their accounts and immediately report any unexpected activity to Arctic Ice and their issuing bank or credit card company. We are asking all our customers to take measures to help protect information in their online accounts, including the following:
How We Share The Information We Collect
We do not sell or rent customer information to third parties; except, under limited circumstances outlined below, we may share information with third parties.
The Arctic Ice Family
We share information we collect within the Site and Arctic Ice family, which includes all Arctic Ice subsidiaries and affiliates. The Arctic Ice family may use this information to offer you products and services that may be of interest to you.
We may share information with companies that provide support services to us (such as a printer, e-mail, mobile marketing, or data enhancement provider) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
We may disclose information you provide to us when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers or others.
When You Direct Us
At your direction or request, we may share your information.
If some or all of our business assets are sold or transferred, we generally would transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.
What Choices Do You Have
Important Notices And Transactional E-Mail
We may distribute mobile coupons and text messages to mobile devices of customers who have requested this information via an opt-in request. Customers will be able to opt out of a specific mobile messaging campaign.
Arctic Ice Cookies
The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the Arctic Ice features.
Third Party Cookies
To opt-out of third-party vendor's cookies on other websites, visit the Network Advertising Initiative website, click here.
If you do not wish to receive promotional communication from us, call us at +1 888 828 8209 to opt out. This opt out does not apply to operational communication, for example, confirmation of a delivery address.
How Do You Access And Update The Information
In order to keep your information accurate and complete, you can access or update some of your information in the following ways: