We want to make your life a little easier, and get your package to you safely and quickly.
For in-stock items that don't need sizing or personalization:
- Orders placed and payment approved by 2:00 PM Monday - Friday ET will ship the same day.
- Orders placed after 2:00 PM ET or on Saturday, Sundays or holidays will ship no later than the next business day pending payment approval.
- Business days are Monday - Friday (excluding U.S. federal holidays).
Additional time will be required for orders requiring ring sizing, special orders, and personalized items. This additional time is reflected in the Estimated Arrival date on the individual product information pages, in the shopping bag and throughout the checkout process.
Returns & Exchanges
If you're not happy with your purchase, we want to make it right. You can return or exchange your item for up to 30 days after purchase.* You can handle the return of your Arctic Ice purchase by contacting customer support.
- Merchandise can be returned if they're unworn or unaltered, and must be accompanied by the original packaging, instructions and warranty information.
- You can't return or exchange custom-designed merchandise, special-ordered or any personalized engraved merchandise.
Preparing Your Return By Mail
To return a shipped item to Arcticicediamond.com, please follow these steps (they're also on your packing slip).
- Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.
- Include the packing slip and all original documents in the package.
- Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box. This is not a pre-paid label.
- Ship your package with a paid return label and insured for the full purchase price. This return label can be purchased at any UPS, FedEx or USPS package delivery provider.
- Your packing slip MUST accompany the return.
- All returns will be inspected by our Quality Assurance team before we can process a refund.
- We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
Arcticicediamond.com isn't responsible for merchandise that's not received or not returned in accordance with these terms.